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SpectraGuard Support

SpectraGuard provides users with more comprehensive support options than any other secondary storage vendor today. Our expertise comes from over 25 years of company history with hands-on lab work and on-site training. Our support staff is cross-trained over the entire storage environment—not just hardware—so we are prepared to assist you with all data protection issues.

These are the SpectraGuard service options available to you. All come with guaranteed response time, not merely “target” times.

SpectraGuard Next Business Day

This service ensures you receive a replacement component as quickly as possible. Upon verification that the unit requires repair; a replacement unit will be shipped the same day for delivery the next business day.

SpectraGuard Next Business Day On Site

With this service, a SpectraGuard representative will make a repair visit the following business day. This is a cost-effective choice for organizations that do not require immediate on-site assistance.

SpectraGuard Same Business Day On Site

This option guarantees a four-hour on-site repair visit time Monday through Friday, 8 a.m. – 5 p.m. local time. This might be for you if your business requires rapid response throughout the business week, and less so on weekends and holidays.

SpectraGuard Four Hour On Site

This is the highest-level service—a guaranteed four-hour onsite response guaranteed around the clock. It’s ideal for high-availability IT environments requiring uptime 24 hours a day, 7 days a week, 365 days a year.

Assisted Self Maintenance (ASM)

Assisted Self-Maintenance (ASM) is an industry-first support supplement that is designed for customers that require minimal downtime. ASM allows for a select group of parts to be stocked at the customer’s site, in turn allowing the customer to make immediate repairs when needed, eliminating the delays that a site visit can involve. Read More About ASM