Assisted Self Maintenance (ASM) is the support solution you need when downtime is not an option. ASM is an industry-first support supplement that minimizes unexpected downtime dramatically by reducing response times from hours to minutes by providing a select group of parts on site for immediate replacement. Paired with one of our traditional support offerings, ASM allows you to complete repairs with the remote guidance of support personnel and promptly restore operations with the full assurance that on-site support is available. With ASM your business can go into the weekend with backups running smoothly and worry-free.
|T50e - Basic||•||•|
|T50e - Gold||•||•||•||•|
|T120 - Basic||•||•||•|
|T120 - Gold||•||•||•||•||•|
|T200/380/680 - Basic||•||•||•|
|T200/380/680 - Gold||•||•||•||•||•|
|T950 - Basic||•||•||•|
|T950 - Gold||•||•||•||•||•|
|T-Finity - Basic||•||•||•|
|T-Finity - Gold||•||•||•||•||•|
Spectra Logic provides two different levels of Assisted Self Maintenance for most types of products—ASM Basic and ASM Gold. ASM Gold provides you with the ability to change library robotics and the robotic control module, and ASM Basic does not. Below is a complete list of stocked parts for products with ASM capabilities.
1. Drives are stocked per type in the library at a quantity of 1 per 24 (min. 1) for each drive type.
2. Library Control Module/Robotics Control Module
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