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Assisted Self Maintenance - Can your business afford to be down for 4 hours? No matter how reliable your IT infrastructure is, it is possible that you might be impacted by a hardware failure. Especially when response times are critical, recovery can be a drawn out experience. Working through the normal service cycle and the business impact of downtime can have serious consequences. To meet the needs of your demanding environment, your business requires a service solution that can ensure minimal downtime.
 
Assisted Self Maintenance (ASM)

Assisted Self Maintenance (ASM) is the support solution you need when downtime is not an option. ASM is an industry-first support supplement that minimizes unexpected downtime dramatically by reducing response times from hours to minutes by providing a select group of parts on site for immediate replacement. Paired with one of our traditional support offerings, ASM allows you to complete repairs with the remote guidance of support personnel and promptly restore operations with the full assurance that on-site support is available. With ASM your business can go into the weekend with backups running smoothly and worry-free.

 
 
Levels of Support by Library
Library Drive1 Robotic Power
Supply
LCM/
RCM2
Air
Filters
T50e - Basic      
T50e - Gold  
T120 - Basic    
T120 - Gold
T200/380/680 - Basic    
T200/380/680 - Gold
T950 - Basic    
T950 - Gold
T-Finity - Basic    
T-Finity - Gold

Spectra Logic provides two different levels of Assisted SelfMaintenance for most types of libraries—ASM Basic and ASM Gold. ASM Gold provides you with the ability to change library robotics and the robotic control module, and ASM Basic does not. Below is a complete list of stocked parts for libraries with ASM capabilities.

1. Drives are stocked per type in the library at a quantity of 1 per 24 (min. 1) for each drive type.
2. Library Control Module/Robotics Control Module

 
 

Have questions? Ready for next steps? Contact Us!

USA/CAN: 1-800-833-1132
INT'L: 1-303-449-6400