Support Policies

SpectraGuard technical support is dedicated to providing the highest quality support experience in order to ensure your satisfaction. Our support policy documents detailed below will provide a thorough understanding of Spectra’s commitment to you in terms of our service agreement, will assist in helping you select the correct level of support for your business, as well as, provide a brief guide on how to contact and interact with SpectraGuard technical support.

Master Services Agreement - Defines the provision of services which Spectra will deliver for Spectra hardware, BlueScale software, and any third party software or hardware sold with a Spectra contract.

SpectraGuard Support Offerings - Details on all the features included with each individual support level and what you can expect from your SpectraGuard technical support group.

Contacting SpectraGuard Technical Support - All the information necessary to contact SpectraGuard and effectively obtain technical support.