Open a Support Ticket

Before Opening a Ticket:

• Be sure to have your serial number, as you will need it to open a ticket.
• Requests received during normal business hours will be processed as soon as possible.
• Requests received after normal business hours will be addressed on the next business day unless you have a 24x7 service contract. If you have a 24x7 service contract, then the request will be processed as soon as possible.
• If you have a 24x7 service contract and need to speak with someone immediately, please call instead of opening a Web ticket.

Fields marked with an asterisk * are required.

Contact Information

*Company Name:

*Contact First Name:

*Contact Last Name:

*Contact Phone Number:

*Contact E-mail:

Address:

City:

U.S. State:

Select a state ~ Not Applicable ~ Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington Washington, DC West Virginia Wisconsin Wyoming

Non-U.S. Province/State:

ZIP/Postal Code:

Country:

Select a country USA Canada Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory British Virgin Islands Brunei Bulgaria Burkina Faso Burundii Cambodia Cameroon Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos Islands Colombia Comoros Congo Cook Islands Costa Rica Croatia Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guinea Guinea-Bissau Guyana Haiti Heard and McDonald Islands Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Israel Italy Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kiribati North Korea South Korea Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia Moldova Monaco Mongolia Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island Northern Mariana Islands Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Island Poland Portugal Puerto Rico Qatar Reunion Romania Russia Rwanda S. Georgia and S. Sandwich Isls. Saint Kitts & Nevis Saint Lucia Saint Vincent and The Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Seychelles Sierra Leone Singapore Slovakia Slovenia Somalia South Africa Spain Sri Lanka St. Helena St. Pierre and Miquelon Sudan Suriname Svalbard and Jan Mayen Islands Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu U.S. Minor Outlying Islands Uganda Ukraine United Arab Emirates United Kingdom Uruguay Uzbekistan Vanuatu Vatican City Venezuela Vietnam Virgin Islands Wallis and Futuna Islands Western Sahara Yemen Yugoslavia Zaire Zambia Zimbabwe other

Customer Number (Contract Number):

Ticket Information

*Operating System:

Select Operating System Apple Macintosh HP (Compaq) Tru64 Unix HP OpenVMS HP-UX IBM AIX Microsoft Windows NT Microsoft Windows 9x Microsoft Windows MS O/S for NAS Servers Microsoft Windows 2008 Microsoft Windows 95 Microsoft Windows 98 Microsoft Windows NT 4.0 Microsoft Windows 2000 Microsoft Windows ME Microsoft Windows XP Microsoft Windows 2003 Network Appliance ONTAP Novell Netware RedHat Linux SGI IRIX Sun Solaris SuSE Linux Other (indicate) Don't Know or Not Applicable
Other:

Operating System Version:

*Backup Software:

Select Backup Software Apunix FAR Tool Apunix Quick Change Arkeia (formerly Knox Software) Arkeia Artecon ArteSTAK Atempo Time Navigator v3.6 Bakbone Netvault BEI ULTRABAC Bridgehead HYPERTape Open Media Bridgehead HYPERtape Robot Manager Computer Associates Alexandria Computer Associates ARCServe 2000 Computer Associates ArcserveIT Computer Associates Brightstor Computer Associates BrightStor ARCserve 2000 Computer Associates BrightStor ARCserve Backup v9 Computer Associates BrightStor Enterprise Backup Computer Associates Enterprise Library Option Computer Associates SAN Option Computer Associates Serverless Backup Option Computer Associates Serverless Option w/ BrightStor Comvault Galaxy Dallastone Flashnet Dantz Retrospect FileLink BAM Hewlett Packard Data Protector HP Data Protector HP OmniBack II IBM Tivoli IBM Tivoli Storage Manager Legato AlphaStor Legato BudTool Legato DiskXtender Legato DiskXtender 2000 Legato DiskXtender UNIX/Linux Legato Networker Legato OTG LiveVault Livevault Masstech MassStore Microsoft Data Protection Manager Microsoft RSM NovaStor NovaNet NovaStor NovaXchange NovaStor TapeCopy Quadratec Time Navigator Reliaty (Workstation Solutions) Backup SCH Technology Reel SGL FlashNet Software Partners Tapesys VMS Sun (formerly LSC) SAM-FS Syncsort Backup Express Tivoli Storage Manager (TSM) Tracer Technologies MagnaVault UGS ES-Backup Univ. of Maryland Amanda Veritas Backup Exec Veritas NetBackup Veritas NetBackup Datacenter Veritas Shared Storage Option Veritas Shared Storage Option for Backup Exec Veritas Shared Storage Option for NetBackup Veritas Storage Migrator XenData Archive Series Yosemite Tech Tapeware Other (indicate) Don't Know or Not Applicable
Other:

Backup Software Version:

*Product Serial Number:

The product serial number is located on the back of your product

*Product Type:

Select Product Type Spectra T-Finity Spectra T950 Spectra T680 Spectra T380 Spectra T200 Spectra T120 Spectra T50e Spectra T50 Spectra T24 nTier Verde nTier Deduplication nTier700 Series nTier500 nTier File Migrator Spectra 64K Spectra 20K Spectra 12K Spectra 10K Spectra 2K iSCSItape DAStape RXT350 RXT150 RXT150 for T-Series RXT Media Spectra D500 NeoScale CryptoStor Tape Other

*Drive Type(s):

Exabyte Mammoth-2 HP LTO-1 HP LTO-2 HP LTO-3 HP LTO-4 IBM LTO-2 IBM LTO-3 IBM LTO-4 IBM LTO-5 IBM LTO-6 Quantum SDLT-320 Quantum SDLT-600 Sony 1 Sony AIT-1 (SDX-300/400C) Sony AIT-2 (SDX-500C) Sony AIT-3 (SDX-700C) Sony AIT-4 Sony AIT-5 Sony SAIT-1 Other

BlueScale Software Version:

*Description of Problem:

Attach ASL or other zipped trace files:

Acceptable file types: .ASL, .TXT, .ZIP

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If you have round-the-clock telephone support service and need to speak with someone immediately, please call instead of opening a Web ticket.