Be sure to have your serial number, as you will need it to open a ticket.
Requests received during normal business hours will be processed as soon as possible.
Requests received after normal business hours will be addressed on the next business day unless you have a 24x7 service contract. If you have a 24x7 service contract, then the request will be processed as soon as possible.
If you have a 24x7 service contract and need to speak with someone immediately, please call instead of opening a Web ticket.