Over the past five years, Spectra Logic’s support team has made significant enhancements to its infrastructure and service capabilities, to more effectively address the needs of the company’s growing customer base.
New Customer Support Portal
We introduced a new customer portal to simplify interaction with our support delivery organization, which is accessible through our corporate website. The portal delivers an extensive collection of informative articles, training modules and videos that allow our customers to become more familiar with Spectra’s technology, simplifying their day-by-day interaction with our products. The portal also makes it easy to perform tasks like upgrading firmware, logging support incidents, creating license keys and checking on the status of inventory and contract expiration dates.